Terms and Conditions

1. About us

This website, https://akaba.org.uk/, is operated by Akaba Social UK Ltd (“we”, “us” or “our”).

You can contact us using the following details:

2. Purpose of this website

Our website provides information about Akaba Social UK Ltd, our care and support services, employment opportunities and ways to contact us.

Website content is provided for general information. It is not a substitute for an individual needs assessment, an agreed care plan or professional medical advice.

If someone is in immediate danger or requires emergency medical assistance, call 999.

3. Enquiries and care services

Submitting an enquiry, making a referral or contacting us through this website does not, by itself, create a contract for care or support services.

Any services we agree to provide will be subject to an appropriate assessment, availability and a separate service agreement setting out the relevant arrangements. Where applicable, this will include the scope of support, fees, payment terms, cancellation arrangements and responsibilities.

These website terms do not replace or change any existing service agreement, care plan or statutory rights.

4. Acceptable use

You must use this website lawfully and respect the rights of others.

You must not:

• Use the website for fraudulent, threatening, abusive or otherwise unlawful purposes.
• Submit information that you know is false or misleading.
• Upload or transmit malicious software or harmful material.
• Attempt to access restricted areas, servers or systems without permission.
• Interfere with the operation or security of the website.
• Copy or use website content in a way that infringes intellectual property rights.

If misuse occurs, we may take reasonable and proportionate steps to protect the website, including restricting access where technically possible.

5. Information you provide

When contacting us, please provide accurate information and only share personal information about another person where you have appropriate authority or another lawful basis to do so.

Please avoid including unnecessary sensitive medical or personal information in an initial website enquiry. Contact us to discuss an appropriate way to provide information needed for an assessment or referral.

Our use of personal information is explained in our Privacy Statement .

6. Accuracy of website information

We take reasonable care to keep website information accurate and up to date. However, information may occasionally contain errors or become outdated.

Please contact us to confirm information that is important to your decision, including service availability and whether we can meet particular support needs.

Nothing in this section limits responsibility for statements or information that the law makes binding on us.

7. Website availability

We aim to keep the website available and functioning properly. Access may occasionally be interrupted by maintenance, technical problems or circumstances beyond our reasonable control.

We may update, suspend or remove parts of the website where reasonably necessary. Changes to the website do not, by themselves, alter any agreed care or support arrangements.

8. Intellectual property

Unless otherwise stated, the website’s text, branding, logos, images and other original materials belong to Akaba Social UK Ltd or are used with permission from their owners.

You may view, download and print reasonable extracts for personal, non-commercial use, provided you retain any ownership notices and do not alter the material in a misleading way.

Commercial reproduction, distribution or use of our branding requires prior written permission, except where permitted by law.

9. Links to other websites

Our website may contain links to third-party websites for your convenience.

We do not control those websites or their content. A link does not necessarily mean that we endorse the website, organisation or information provided.

Third-party websites have their own terms and privacy policies, which you should review before using them.

10. Linking to our website

You may link to our website in a fair and lawful way that does not misrepresent our organisation or suggest an endorsement, partnership or approval that does not exist.

You must not present our website as your own or use our logo without permission. We may ask you to remove a link that is misleading, unlawful or infringes our rights.

11. Our responsibility

Nothing in these terms excludes or limits liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot lawfully be excluded or limited.

Your statutory rights remain unaffected.

Where we breach a legal duty owed to you in connection with this website, our responsibility will be determined by applicable law. These terms do not impose a blanket exclusion of liability or remove protections available to consumers.

Responsibility for care and support services is governed by the relevant service agreement and applicable law.

12. Privacy and cookies

Please read our:

• Privacy Statement for information about how we handle personal information.
• Cookie Policy for information about cookies and similar technologies.

These policies explain our practices. These website terms do not replace any consent required for particular uses of personal information or cookies.

13. Employment applications

Information about vacancies is provided for recruitment purposes. Submitting an application does not guarantee an interview, an offer of employment or engagement.

Any employment offer will be subject to the conditions communicated during recruitment, including applicable checks and a separate employment contract.

14. Questions and complaints

If you have a question about these terms or a concern about the website, please contact us:

Email: info@akaba.org.uk
Telephone: 01375 462626

For concerns about care or support services, please contact us and request our complaints procedure. Nothing in these terms restricts your right to raise concerns with an appropriate regulator, public authority or other relevant body.

15. Changes to these terms

We may update these terms to reflect changes to the website, our practices or legal requirements.

The latest version will be published on this page with its updated date. Changes apply to future website use and will not retrospectively remove rights or alter an existing service agreement.

16. Applicable law

These terms are governed by the laws of England and Wales.

The courts of England and Wales may hear disputes relating to these terms. If you are a consumer living elsewhere in the United Kingdom, this does not prevent you from bringing proceedings in your home jurisdiction where the law permits, or remove any mandatory protections that apply to you.

17. If part of these terms is unenforceable

If a provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.